Terms of Service

Terms of Service

All Users shall use the Services in accordance with these Terms and Conditions.
Users may not use the Services unless they agree to these Terms and Conditions.
By submitting the reservation form, you agree to these terms of service; if you do not agree, do not apply for this service.

Contents

Please be sure to read through the entire document before making a reservation.

（０）Firstly,

（１）Overseas Remittance

（２）Changing Reservations

※No changes can be made after the reservation is confirmed.

（３）Cancellation Policy

If you cancel your reservation, you will be charged a cancellation fee for any reason.

（４）Other Notes

Notes on reservations and use of our services.

（５）Prohibitions

The following actions are prohibited.

（６）Afterword

We would appreciate it if you could use our services neatly and within our rules.

Firstly,

Overseas Remittance

Since we are responsible for the overseas remittance fee of 2,000 yen, we can only accept payment by overseas remittance if the remittance amount is 50,000 yen or more.

If you cancel your reservation after paying by overseas remittance and your reservation is refunded, the amount will be refunded minus an overseas remittance fee of 2,000 yen (the overseas remittance fee at the time of refund is your responsibility).

Changing Reservations

※No changes can be made after the reservation is confirmed.

Please note that we will not accept any changes to reservations, such as course changes or additions, or extensions of time, after reservations are confirmed.
In the unlikely event that the end time is exceeded, an additional fee will be charged, regardless of either the cast member or the customer or both, whether it is intentional or unintentional, or whether it is negligent or not.
For the date course standalone, 8,000 yen will be charged for every 30 minutes from the scheduled end of your use, and 16,000 yen will be charged for every 30 minutes for other courses.

Definition of "confirmed reservation"

The reservation is confirmed when you receive the reservation confirmation email.

We will accommodate requests for changes up to the time before you receive the reservation confirmation email.

(The flow of the process until you receive a reservation confirmation email:
1. Customer submits reservation form
2. Check the schedule if the cast member is available
3. If the cast member is available, a confirmation email is sent to the customer)

Extension of time is not available

Regardless of the cast member's schedule, no additional reservations can be made after the end of the course.

Cancellation Policy

If you cancel your reservation, you will be charged a cancellation fee for any reason.

Please note that after cancellations, rebooking on the same day will not be accepted.

・Minimum cancellation fee ￥3000

A cancellation fee of 3000 yen will be charged for reservations cancelled more than one week prior to the date of use.

(e.g.) Reservation made for January 10 and cancelled prior to 10:00 p.m. on January 3.

・Cancellation fee one week in advance

20% of estimated payment

(e.g.) Reservation made for January 10 and cancelled between 10:00 p.m. on January 3 and 10:00 p.m. on January 8.

・Cancellation fee on the day before

50% of estimated payment

(e.g.) Reservation made for January 10 and cancelled between 10:00 p.m. on January 8 and 10:00 p.m. on January 9.

・Cancellation fee on the day

100% of estimated payment

(e.g.) Reservation made for January 10 and cancelled between 10:00 p.m. on January 9 and the time of the reservation on January 10.

・Consecutive cancellation

100% of estimated payment

In the event of "two consecutive cancellations" or "two or more consecutive cancellations of the same Cast Member", a cancellation fee of the full amount scheduled to be paid for the reservation will be charged, regardless of whether or not the cancellation was notified, the timing of the cancellation notification, or the reason for the cancellation.

・No-show cancellation

100% of estimated payment

In case of cancellation without any prior notice, we will refuse your application in the future.

The same applies if we are unable to contact you after you have sent us your reservation form.

・Cancellation fee for reservations requiring advance payment (bank transfer)

For payments of 50,000 yen or more that require advance payment (bank transfer), the cancellation fee will be calculated based on the number of days until the "transfer date" instead of the number of days until the "planned date of use.

The due date of the transfer for reservations that require advance payment is one week prior to the date of use.

・Cancellation fee on the day: 100% of estimated payment

(e.g.) The due date for the transfer was January 10 and cancelled after 10:00 p.m. on January 9.

・Cancellation fee on the day before: 50% of estimated payment

(e.g.) The due date for the transfer was January 10 and cancelled between 10:00 p.m. on January 8 and 10:00 p.m. on January 9.

・Cancellation fee one week in advance: 20% of estimated payment

(e.g.) The due date for the transfer was January 10 and cancelled between 10:00 p.m. on January 3 and 10:00 p.m. on January 8.

・Cancellation fee more than one week prior to the transfer due date: ￥3000

(e.g.) The due date for the transfer was January 10 and cancelled prior to 10:00 p.m. on January 3.

・Cancellation fee for cases deemed malicious

100% of estimated payment + 200,000 yen penalty fee

If we do not hear from you after the designated date for payment of the cancellation fee, or if we determine that you have no intention of paying the fee, we will charge you this amount of money (penalty fee of 200,000 yen and 100% of estimated payment) from our legal counsel's office, as a cancellation in bad faith.

※Cancellation fees must be transferred promptly by the designated date.
※The cancellation fee will be applied to the cancellation allowance to the cast member, administrative fee, and discount for the next session.

What is a BAN (Usage prohibited measures)?

Suspension of use and "BAN" refers to a measure to prohibit any and all use of the store or our group, including sister stores, thereafter.

Special provisions for cases where public transportation is affected by disasters, etc.

In the event of public transportation delays or cancellations due to disasters, etc. , we will accommodate tardiness, changes or cancellations of reservations without cancellation fees or change charges in principle.
In this instance, please feel free to contact us your estimated time of arrival, or requests for change the date or cancel the meeting 2 to 3 hours prior to the meeting time.
Likewise, cast members may not arrive on time or may not be able to meet you.We will contact you as soon as we know.
In such cases, we may ask you to change the date or cancel the reservation.
※Please submit a certificate of delay or suspension of the train service when changing or canceling your reservation. (Can be requested at each train station)

Ineligible Cases

Special exceptions due to disasters, etc. are not applicable when transportation is working.

(e.g.) This special exception due to disasters, etc. does not apply if you were able to meet a Cast Member on the day of your reservation, but the theme park you had planned to visit during your date course was temporarily closed due to weather.

This special exception will be determined based on whether or not the services can be offered. We appreciate your understanding.

Payment of Cancellation Fee

Cancellation fees must be paid.

Payment of the cancellation fee must be made to the designated account within 10 days of the scheduled date of use (due date of transfer for bank transfers).
Failure to make payment within the above period will result in suspension of the next and subsequent use.
If payment cannot be confirmed after the cancellation fee transfer due date, we will contact you by phone or e-mail. After that, our legal counsel's office may request payment.
If no contact is made after the designated date for payment of the cancellation fee (10 days from the scheduled date of use), or if it is determined that they have no intention to pay, the total amount of the cancellation fee (100% of estimated payment) and the penalty fee of 200,000 yen will be charged.
In the case of "no-show cancellation (no notice of cancellation)" or "failure to pay the cancellation fee by the due date", we will suspend you from using our store and our branch from the next time onward.

Requests to our customers

Cast Members reserve their valuable time for reservations.

We ask that you take into consideration your own schedule, menstrual period, and physical condition before making a reservation for a date and time that you can be sure.

Other Notes

Late and Delays

If you have not seen the Cast Member at the meeting place for more than 5 minutes, or if you are more than 5 minutes late for the meeting time, please contact us.

If you are late, please also inform us of your arrival time.

Please note that the scheduled course time length may be shortened due to your tardiness.

Customers whose legal treatment is male

Not available for customers whose legal status is male.

Reservations with false details

If you make a reservation under false pretenses of legal gender or fail to present identification when asked to do so, we will immediately cancel the service and you will be required to pay the full amount of the course fee you reserved.

The same applies if there are violations such as more people than the number of people booked were at the hotel or meeting place.

Regarding no show cancellations, if we lost contact with you without payment of cancellation fees, or in case of malicious behavior, we will claim compensation for damages, including investigation costs.

Travel by car

If you will be using a car (including rental cars) to drive to your date course or to the hotel, please be sure to send us a photo showing the make and license plate number of your car in advance.

No airplanes, helicopters, or Cessna

Rides and facilities that require registration of personal information are not allowed with cast members.

Please use buses, cabs, trains, bullet trains (Shinkansen), your own car, or a rental car for transportation when accompanied by cast members.

Late Night and Early Morning Rates

For use between 22:00 and 10:00, a late-night/early-morning fee of 50% of the course fee for the relevant time slot will be charged separately.

(e.g.) In the case of a 4-hour course starting at 20:00 and ending at 24:00, the regular fee is charged for the 2 hours from 20:00 to 22:00, and the late night/early morning fee is charged for the 2 hours from 22:00 to 24:00.

Late Night Travel Fees

Business trip fees are set based on public transportation. Business trips outside areas with no business trip fee after 22:00 will require a cab as the last train has run out.

Requests regarding physical contact

Please keep your fingernails short beforehand touching the Cast Member's intimate area.

Long or sharp nails may damage the Cast Member's body.

Giving a gift to cast members, bringing food and beverages

As for food, Cast Members are not allowed to receive homemade or raw food, but they may receive them if purchased accompanied by Cast Members. (For cooking: cook with cast members)

Gifts/Presents which may lead to the cast members and you being identified are not acceptable.

Please also refrain from giving expensive gifts (more than 50,000 yen).

Safeword "ナイショ(nai-syo)"

Safeword "ナイショ(nai-syo)" is a code word, or signal to indicate that you or cast members don't want to hear or be asked any more and want to change the subject.

Please use this safeword "ナイショ(nai-syo)" in such situations.

Conversely, please give consideration when this safeword was uttered by cast members.

Case in which the cast member failed to give consideration to this safeword you uttered is a complaint target.

If you fail to accommodate this safeword you may be rejected to choose the said cast member from the next time.

Safe tap

Safe tap is a signal to stop the play by tapping the opponent's body, bed, etc. three times.

Please give this signal when you want to stop the play if you do not want any more, feel fear, discomfort, or anxiety, or trouble occurs.

Conversely, please give consideration when this signal was given by cast members.

Case in which the cast member failed to give consideration to this signal you sended is a complaint target.

If you fail to accommodate this safe tap you may be rejected to choose the said cast member from the next time.

Prohibitions

The following actions are prohibited.
If any of the following actions are discovered during the service, services will be discontinued immediately.
And more, in the case of any violation of our rules and regulations, the staff and cast members reserve the right to refuse use of the service or discontinue the service at their discretion.
Please note that fees paid are non-refundable in such cases.

(1) Use for the purpose of personal socializing

Exchanging personal contact information with cast members (trying to get personal information from cast members and staff) and attempting to meet outside of the service are prohibited.

If you give your card or any contact information to a Cast Member, it will be shredded and reported to the staff.

Sharing images and data with cast members using smartphones or other devices, such as AirDrop, is also prohibited.

(2) Scouting, headhunting, and use by competitors

We do not accept scouts or headhunts, regardless of industry.

(3) Use by persons belonging to antisocial forces

If you imply that you are an antisocial person, we will also refuse your use.

(4) Doing something the Cast Member doesn't want to, or forcing the Cast Member to do something she doesn't want to

Any conduct that Cast Members do not like is strictly prohibited, including but not limited to rough behavior that may cause bodily harm to Cast Members (including hickey and bite mark acts), excessive play, forcing Cast Members to perform services of Wellness course (sexual acts) during the Date course, and any language or behavior that may harm Cast Members.

Failure to adhere to safe words and safe taps also constitutes a prohibited activity.

(5) Introducing a Cast Member to your friend or acquaintance while using the service

There was an incident a few years ago when a customer took a Cast Member to her regular hangout (lesbian bar) during a date course, and the cast member was made a spectacle of by bar staff and other customers.

It is not a pleasant feeling for the Cast Member, and this may cause them to be identified or to quit, so we regret to inform you that the act of introducing a Cast Member to your acquaintance is prohibited.

(6) Lending and borrowing of items between Cast Members and you

We do not allow the lending and borrowing of items between cast members and customers, including exchange diaries, as this may lead to the cast members and you being identified.

We cannot accept returns that have been lent or borrowed without following this rule.

(7) Filming or recording

Taking spy photos and eavesdropping of course, taking photos with smartphones or other camera devices that photobomb part of the cast members' skin or clothing, and taking photos with PURIKURA (photo booth) are prohibited regardless of whether or not the cast members agree to such activities.

Screenshots, image saving, video saving, and voice recording/saving are also prohibited for online services such as Twitcasting and 2shot+.

If such actions are confirmed, the service will be immediately suspended and no refunds will be provided. Furthermore, we will take strict actions, including legal measures.

(8) Drunkenness

If it is determined that you are not in a condition to use the service properly.

(9) Use by persons suspected of having STDs

Includes cases where it is deemed difficult to use the service hygienically.

(10) Drug use and instigation of drug use

We strictly prohibit the use of our services by who appears to be using illegal drugs or legal highs.

Never encourage cast members to use drugs. Any such conduct will be dealt with strictly.

(11) Criminal act

Violent acts against cast members, unauthorized access to our website or blog, and any other criminal acts will be immediately reported to the local Osaka Minami Police Station.

(12) Do not post a Experience Report of our services without our permission

We prohibit the uploading of experience reports of our store on the Internet or social networking sites etc without our permission, as it will lead cast members to be identified.

If you wish to publish your text or cartoon as a report of your experience of our services on the SNS etc, please definitely contact us before publishing it.

(13) No interaction between customers

Interaction between customers is prohibited except in situations approved by us. (Online interaction is prohibited as well.)

No talking to visitors at events hosted by us.

(14) Sexual harassment or intimidation of our staff (by telephone, etc.)

Sexual harassment and other harassment of our female staff and excessive claims that fall under threats, intimidation, or obstruction of business, are strictly prohibited.

(15) Interference of business

Regardless of intentional or negligence, any behavior that interferes with the business of the cast member and the store is prohibited.

For example, meddling in the Cast's blog (especially articles for other customers) which is a sales tool for them, words and actions that prevent cast members from attending events or dealing with other customers, etc., are strictly prohibited.

In the event that the conduct constitutes a tort under the Civil Code, we will file a claim for damages, and in the event that the conduct constitutes obstruction of business by force or deception, we will take legal action through our legal advisor's office.

(16) Pregnant women, With children

Not available for pregnant women and those with children.

(17) Persons under ban

Those who have been banned from our store or our sister branches at least once will not be allowed to use our services at any time in the future.

If any of the above prohibited acts are committed, or are deemed highly likely to be committed, we will immediately stop play and take appropriate measures.
Any violations will result in suspension of use (ban). Please understand this beforehand.
In the case of malicious behavior, or when a person causes significant damage to the restaurant or cast members, we will immediately report the matter to the police station with jurisdiction after consulting with our legal advisors.

Afterword

Never confess love that is not a pseudo-romance to Cast Members.

Our cast members are here to work, not to find a partner.
We would appreciate it if you could use our services neatly and within our rules.
Please note that if you are banned, all services, including those of our sister branches, will be permanently unavailable to you.

By submitting the reservation form, you agree to these terms of service; if you do not agree, do not apply for this service.